TLC Academy Ltd and its subsidiaries, (hereinafter the “Company”) and its related entities is responsible for the protection of the privacy and the safeguarding of clients’ personal and financial information. By engaging with the Company, the client hereby gives its consent to such collection, processing, storage and use of personal information by the Company as explained below.
The collection of personal information
The Company collects the necessary information required to communicate with, transact with and provide trade services to customers. In this respect, the Company gathers information from customers based on their requirements and preferences in order to provide its services effectively.
The information the Company collects includes information required to communicate with and identify its customers.
Usage of personal information
The Company uses clients’ personal information only as required to provide quality service and security to its clients. This information helps the Company to improve its services, customize customer experience and enables it to inform its customers of additional products, services or promotions relevant to customers and in this respect the customers hereby consent to the usage of this data for such purposes.
If customers do not want to receive information of this nature for any reason, they can contact the Company at the following address: firstname.lastname@example.org
Protection of personal information
Any personal information provided by the Customer to the Company will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of the information.
Affiliates and Partners
The Company may share information with affiliates in the event such information is reasonably required by such affiliate in order to provide the products or services to its customers. The Company may share information with partners, affiliates and associates in order to offer additional similar products and services that meet clients’ needs, and which are delivered in a manner that is useful and relevant only where clients have authorized the Company to do so.
Non-affiliated third parties
The Company reserves the right to disclose personal information to third parties where required by Law, regulatory and other government authority. The Company may also disclose information as necessary to credit reporting or collection agencies as reasonably required in order to provide the services to Company and/or its clients.
In addition, the Company may engage third parties to help carry out certain internal functions such as recruitment, provision of services, marketing and introductions to affiliate businesses. Use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which the Company shares personal information are required to protect such personal information in accordance with all relevant legislation and in a manner similar to the way the Company protects the same. The Company will not share personal information with third parties which it considers will not provide its clients the required level of protection.
From time to time the Company may contact customers whether by phone or email for the purpose of offering them further information about the Company, its services or relevant products. In addition, the Company may, on occasion, seek to contact clients, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by the Company for the customer. Customers consent to the receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company be made.
Restriction of responsibility
Use of “COOKIES”
Privacy notice – job applicants
We process personal data relating to those who apply for job vacancies with us or who send speculative job applications to us. We do this for employment purposes, to assist us in the selection of candidates for employment, and to assist in the running of the business. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history.
We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so. The personal data provided during an application process will be retained for a period of at least six months or, if required by law, for as long as is required.
This privacy notice does not form part of an employment offer or contract between us. If we make an employment offer to you, we will provide further information about our handling of your personal information in an employment context separately.
If you would like to find out more about our data retention policy and how we use your personal data, you want to see a copy of the information about you that we hold or have any questions or issues regarding data protection, please email us with the Subject “Data Protection Request”.